Who we are
This website belongs to Absolute Tree & Garden Services (ABN 96 854 233 773), a family tree and garden business in Sydney. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you send an enquiry through this website, we receive your name, phone number, email address, suburb and your message, plus any photos you attach.
When you call, email or book work with us, we also keep the details we need for the job: the address where the work is done, the work you have asked for, our quotes and invoices, and our emails and notes about the job.
When you visit this website, Google Analytics collects information about your visit, such as the pages you view, the device and browser you use and your approximate location. This is described below.
How we use it
We use your details to reply to your enquiry, visit and quote, carry out and invoice the work, keep our business records and meet our legal obligations.
We may contact you about your quote or job. If we send you other news about our services, you can opt out at any time. We do not sell, trade or rent your personal information.
How your enquiry reaches us
The contact form sends your enquiry to us by email through Resend, an email delivery service. Resend processes the message only to deliver it, and may store it on servers outside Australia while it does so.
Website analytics and cookies
This website uses Google Analytics to count visits, accepted online enquiries and clicks on our phone links. A phone-link click does not tell us whether a call connected or work was booked. Google Analytics uses cookies and similar technology, and Google may process this information outside Australia. We do not send the contents of your enquiry to Google.
You can block or delete cookies in your browser settings. Google also offers a browser add-on that opts you out of Google Analytics.
Who else sees your information
We share your information only with the service providers who help us run the business (such as our email, website and accounting providers), when the law requires it, or if the business is sold or transferred.
Keeping it secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as the law requires. No method of sending or storing information online is completely secure.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email info@absolutegardening.com.au or call 0414 923 269 and we will respond within a reasonable time.
Children
Our services are for adults. We do not knowingly collect personal information from anyone under 18. If you think we have, contact us and we will delete it.
Questions and complaints
If you have a question or a complaint about how we have handled your personal information, email info@absolutegardening.com.au or call 0414 923 269. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy when our practices change. The date at the top shows when it was last changed.